Error: F_JG2187: Error Processing SSL Public Certificate File

Issue

After upgrading the Hub or Agent, the channel fails with the following error:

F_JG2187: Error processing SSL public certificate file

Environment

• HVR 6
• Process: Capture

Resolution

To resolve this issue, perform either of the following steps:

• Copy the SSL public certificate file .pub_cert from the Hub location hvr_home/lib/cert/ and paste it into the Agent location hvr_home/lib/cert/.
• Regenerate the SSL public certificate using the hvrsslgen command, then copy the regenerated public certificate file .pub_cert to the Agent location hvr_home/lib/cert/.

Cause

This issue occurs when the Hub's SSL public certificate doesn't match the Agent certificate.