This documentation is for an older version of HVR.
Error: F_JG3529: Couldn’t Resolve Host Name for Slack Alert
Issue
The following hvrmaint error appears:
hvrhttpreq: F\_JG3529 Couldn't resolve host name for slack alert.
Environment
HVR 5
Resolution
To resolve this issue, check if the Slack server is reachable to the HVR user. Run the following commands as an HVR user:
ping hooks.slack.com nslookup hooks.slack.com traceroute hooks.slack.com
The HVR user is unable to reach the Slack server
If results appear similar to the examples below, the HVR user is unable to reach the Slack server:
ping hooks.slack.com _ping: unknown host hooks.slack.com_nslookup hooks.slack.com _Server: 10.220.220.220 Address: 10.220.220.220#53 ** server can't find hooks.slack.com: NXDOMAIN_traceroute hooks.slack.com _hooks.slack.com: Name or service not known Cannot handle ""host"" cmdline arg hooks.slack.com on position 1 (argc 1)_
Contact your network team to resolve this issue.
The HVR user can reach the Slack server
If results appear similar to the examples below, the HVR user can reach the Slack server:
Reply from 54.192.129.103: bytes=32 time=233ms TTL=239Ping statistics for 54.192.129.103: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)Approximate round trip times in milli-seconds: Minimum = 184ms, Maximum = 275ms, Average = 238ms
More information will be required for investigation. To resolve this issue, contact our support team.