HVR License Does Not Automatically Renew After Upgrade

Issue

After upgrading HVR, the license stops renewing automatically. The hub logs show errors such as Unable to talk to registration service, connection timeouts, or HTTP 500 responses from the registration endpoint.

If the license expires, HVR blocks all runtime operations, including channel refreshes.

Environment

• HVR 6
• Licensing model: Consumption-based with auto-renewal

Resolution

To troubleshoot this issue:

1. On the hub server, open a terminal.
2. Test registration connectivity:

   hvrlicense -t
   

   This command tests consumption-based registration and prints the license status.
3. If registration fails, verify that your proxy and firewall allow outbound connectivity to the following endpoints:
   • https://hvr.fivetran.com/v1/license_generate (34.110.137.135)
   • https://hvr-mar-prod-us-east-2.prod.mar-s3-proxy.fivetran.com (34.120.211.189)
4. Verify that the repository contains the correct registration credentials:
   • Account_Id
   • Registration_Id
   • Registration_Access_Key
5. Use hvrreposconfig to re-enter any missing or incorrect credentials.
6. Restart the HVR service if it wasn't restarted after the upgrade.
7. Run the following to acquire a new license. The manually acquired license is valid for 7 days:

   hvrlicense -A
   

8. If HVR runs in Docker, confirm that the system fingerprint remains stable across container restarts.
9. If the issue persists, contact our support team with log file details and confirmation from your network team.

Cause

This issue occurs when the HVR hub can't reach the Fivetran registration service to automatically renew the license. After an upgrade, common causes include:

• Proxy or firewall rules blocking outbound connectivity
• Missing or incorrect registration credentials in the repository
• The HVR service not being restarted after the upgrade
• An unstable Docker system fingerprint across restarts