Suspend Channel Option Not Available After Upgrade

Issue

After upgrading the hub server and agents from version 6.1.0/87 to 6.3.5/3, the Suspend Channel option disappears from the user interface.

Environment

• HVR version 6.3.5/3, upgraded from 6.1.0/87
• Access method: Browser-based HVR UI

Resolution

To troubleshoot this issue:

1. Perform a hard refresh of the browser on all machines accessing the HVR UI to reload the UI assets for version 6.3.5/3.
2. If the issue persists, check hvrhubserver,out for W_JR0525 or F_JG1711 entries.
3. Run the following command to verify that the permission migration completed successfully:

   hvrreposconfig Access_List User_Access All_User_Access
   

   The output should contain User_Access permissions and no Access_List permissions. For more information, see Manage User Permissions With the CLI.
4. If Access_List permissions are still present, complete the migration by setting hvrhubserverconfig Setup_Mode=true or using the props_modify API call.

Before performing future upgrades, close and reopen the HVR UI in the browser to help prevent cached UI assets from causing similar issues.

Cause

This issue occurs when your browser continues to use cached UI assets from the previous HVR version, preventing the Suspend Channel option from appearing. The upgrade also changes permissions from Access_List to User_Access. If this permission migration doesn't complete successfully, it can also affect the availability of the option.