Why Can't I Log In From the Fivetran Login Page Using SSO?

Question

I've configured single sign-on (SSO) for my account. Why am I prompted to enter a password instead of using SSO when I enter my email on the Fivetran login page?

Environment

Fivetran login page

Answer

Multiple accounts

We trigger automatic SSO when your email is associated with a single Fivetran account. However, if your email address is associated with multiple Fivetran accounts, we prompt you to enter a username and password, even if SSO is enabled for all of them.

If your email is associated with multiple Fivetran accounts, you have two options:

• Log in with your email and password directly on the Fivetran login page.
• Access Fivetran through your SAML provider’s application catalog, where you can select the specific account you want to access.

For more information, see our Single Sign-On documentation.

Organization-level requirements

We may not trigger automatic SSO if your organization hasn't completed the necessary organization-level SAML setup. To ensure users can log in using SSO, your organization must ensure the following:

• A separate SAML application is configured for each Fivetran account, along with an additional one for the organization-level login.
• SCIM provisioning is enabled at the organization level to ensure users are added to the relevant Fivetran organization.
• Each user is assigned one of the following organization-level roles:
  • Organization Administrator
  • Organization Billing
  • Organization Reviewer