Alerts

Learn about alerts in your Fivetran dashboard.

Overview

An alert is a message automatically generated in the Fivetran dashboard. It notifies you when there is a problem in your Fivetran account, such as a broken connector or an incomplete sync, and tells you how to resolve that problem. View your alerts on the Alerts page. Unlike email notifications, alerts only describe potential problems within Fivetran, not account-level problems. Depending on your notification settings, we may send you email notifications about new alerts.

There are two types of alerts:

• Errors describe a problem that keeps Fivetran from syncing your data.
• Warnings describe a problem that you may need to fix, but that does not keep Fivetran from syncing your data.

The total number of active errors is displayed next to Alerts in the left menu of your dashboard. This total allows you to quickly see how many urgent problems you have.

Understand your alerts

The Alerts page displays two lists of alerts - Errors and Warnings. By default, both lists are expanded to show you all open alerts. Click the list name to collapse or expand the lists.

Each alert contains the following information:

• The Name column contains the name of the affected object. In the example below, the alert is about a Google Sheets connector named "test." It also includes the type of the affected object and the object's status (broken, active, or paused).
• The Issue column contains a brief description of the problem. Errors have a red icon, and Warnings have a yellow icon to make it easy to distinguish between the two.
• The Destination column shows the destination that the affected object is affiliated with. In the example above, the object is connected to a BigQuery destination named "Warehouse."
• The Date column contains the date and time of the alert. By default, the alerts are listed in chronological order to show you the newest alerts first.

On the right side of the screen, click the three vertical dots to go to the object's page or edit the object directly. For Warnings only, you also have the option to dismiss the Warning.

Find alerts

To reorder the alerts list by name, issue type, or date, click the column header. Alternatively, search for alerts by name using the search bar. You can also filter alerts by destination.

View alerts for specific connectors

On each connector page, see the Alerts section for a list of open Errors and Warnings for that connector.

To see more information about an alert, click on the alert name. The full alert message pops up on the right side of the screen.

View alerts for paused integrations

By default, we hide alerts for paused integrations to avoid cluttering your Alerts page. If you want to see these alerts, uncheck the Hide paused integrations box.

Errors

NOTE: Errors were previously known as Tasks.

An Error describes a problem that keeps Fivetran from syncing your data. We recommend resolving your Errors as quickly as possible so data resumes flowing to your destination for up-to-date reporting and analytics. When we generate a new Error in your dashboard, we may send you an email notification based on your notification settings.

Errors include (but are not limited to) the following scenarios:

• Data source connection problem: Your data source is not connected correctly (for example, the setup tests in your Fivetran dashboard failed).
• Data source configuration problem: Your data source is not configured correctly for Fivetran to use (for example, the Fivetran user doesn't have adequate permissions to access your data).
• Data source file problem: Your source files are not configured correctly (for example, some of your tables have null primary keys).
• Destination connection problem: Your destination is not connected correctly (for example, you did not finish your destination set up in the Fivetran dashboard).
• Destination configuration problem: Your destination is not configured correctly for Fivetran to use (for example, you have exceeded your destination's storage quota).
• Unknown connector problem: Your connector syncs are failing, but we do not know the breaking issue. We generate this Unknown Error after three failed syncs in a row.

Read an Error

To read an Error message, click the Error in your Fivetran dashboard. The full Error message pops up on the right side of the screen.

Each Error message has the following components:

• The alert type (Error), date, and time.
• The name of the affected object, as well as a View link. Click this link to view the affected object in your Fivetran dashboard.
• The summary of the problem and instructions about how to fix it (if possible).

Resolve an Error

Follow the instructions in the Error message to fix the problem. Once the problem is resolved, you can either wait for your next scheduled sync or initiate a re-sync in your Fivetran dashboard. Once we have completed a successful data sync, we consider an Error resolved and remove it from your Alerts list.

Warnings

A Warning describes a problem that you may need to fix, but that does not keep Fivetran from syncing your data. Read the Warning message and decide whether or not you need to take action.

Warnings include (but are not limited to) the following scenarios:

• Excluded tables: We couldn't sync certain tables (for example, we do not have access to a table to sync it).
• Excluded files: We couldn't sync certain files (for example, you added a new table for which Fivetran does not have permissions yet).
• Excluded columns: We couldn't sync certain columns (for example, you are still using a column that has been deprecated by your application's API).
• Change tracking issues: We encountered incomplete change tracking data, which we use for our incremental syncs (for example, your database administrator turned off your change tracking mechanism).

Read a Warning

To read a Warning message, click the Warning in your Fivetran dashboard. The full Warning message pops up on the right side of the screen.

Each Warning message has the following components:

• The alert type (Warning), date, and time.
• The name of the affected object, as well as a View link. Click this link to view the affected object in your Fivetran dashboard.
• The summary of the problem and instructions about how to fix it.

Dismiss a Warning

Follow the instructions in the Warning message to fix the problem or decide that you do not need to take action in this case, then dismiss the Warning by clicking Dismiss at the bottom of the Warning message.