How to Contact the Fivetran Support Team

Question

How can I contact the Fivetran support team?

Environment

The Fivetran Support Portal

Answer

The steps to contact the Fivetran support team depend on your Fivetran pricing plan.

Free and Standard plans

Go to the Support Portal.
Click Contact Support.
Enter your question, or select one of the suggested questions in the AI Support Assistant.
(Optional) To create a support ticket, click Open a support ticket.

If the AI Support Assistant can't answer your question with high confidence or your issue requires human help, we'll direct you to create a support ticket. Learn more about the AI Support Assistant in our Fivetran AI Support Assistant FAQ.

All other plans

Go to the Support Portal.
Click Contact Support.

Create the support ticket

On the Submit a request page, select Product support, Account support, or Billing.
Complete the fields that appear based on your selection.
Review the suggested articles based on your Issue title. If they don't resolve your issue, complete the remaining fields, then click Next.
In the Severity of your issue field, select the severity level that matches the business impact. Hover over the black information icon to learn more about each severity level.
In the Provide alert shown field, enter any relevant error, warning, or alert text.
In the Describe your issue in detail field, provide as much relevant information as possible.
(Optional) Enter the email addresses of anyone you want to CC on the ticket.
In the Add attachments field, drag and drop or browse to add relevant screenshots or files. The accepted file types are listed below the drag-and-drop box.
Click Submit.

After you click Submit, we provide a link to your ticket. To view your existing tickets, click My Cases. For more information, see How Can I View My Support Tickets?.