How Can I Change the Email Domain for All Users?

Question

Our company name has changed. How can I change the domain of our Fivetran users' email addresses (for example, from test@domain1.com to test@domain2.com)?

Environment

Account Management

Answer

How you change the domain depends on what authentication type you use.

No authentication types enforced

If you haven't enforced an authentication type in your account settings, do the following:

1. Ask your Account Administrator to add a new Account Administrator user using the updated email address.
2. Add the remaining users individually using the updated email addresses.
3. Delete all users with the old email address domain.

If you have updated your email domain before updating all Fivetran users and the previous domain is inactive, contact our support team.

SAML-enforced authentication with SCIM disabled

If you have enforced SAML authentication in your account settings but have not enabled System for Cross-domain Identity Management (SCIM), do the following:

1. Add the users to your SSO application using the updated email addresses.
2. Set Enable user provisioning to ON in the account settings.

Next, we create a new user when each user attempts to log in using the new email address. See our SAML JIT user provisioning documentation for more information. When all users have logged in using the new email addresses, you can delete the duplicate users with the old email addresses.

SAML-enforced authentication with SCIM enabled

If you have enforced SAML authentication in your account settings and enabled System for Cross-domain Identity Management (SCIM) provisioning, do the following:

1. Provision the users with the new email addresses using SCIM from your SSO application.
2. De-provision (de-activate) the users with the old email addresses using SCIM.

Fivetran's SCIM API doesn't support deleting users entirely. To remove users from the dashboard, contact our support team.

NOTE: SCIM has priority over other protocols, so even if Enable user provisioning is set to ON, you must only add users using SCIM.