Error: Invalid Setup: Claim Is Empty or Token Is Invalid

Issue

While testing the connection of an Azure Service Bus connector, the subscriber/topic test fails with the following error:

Invalid setup : claim is empty or token is invalid.

Environment

• Connector: Azure Service Bus
• Authentication method: Connection String

Resolution

To resolve this issue, do the following:

1. Ensure the user authenticating the connector has an Azure account with a Service Bus namespace.
2. Ensure the shared access key has namespace-level access rather than topic-level access.

See our Azure Service Bus prerequisites for more information.