Billing History and Transactions FAQ

Get answers about your billing history details and information you can find in the Fivetran dashboard.

Transaction details and usage tracking

Where can I see my plan details?

Go to the Billing & Usage page. The Billing details panel on the right shows plan details, payment method, contract period, and credit card information.

What does committed spend mean?

This applies to annual contracts only and shows how much of your prepaid contract budget remains. It decreases as monthly usage is recorded. You can find this under both the Summary section and the Billing history table.

How can I know how much committed spend I have left?

At the top of the Billing tab on the Billing & Usage page, you can see how much committed spend you have left and the amount used so far.

What happens if I use all my committed spend before the contract ends?

Any usage beyond your committed spend will appear as an overage and will be charged separately. Overage amounts are displayed in the Amount charged column.

How do I track usage over time?

See the Monthly spend bar chart to view your usage by month and destination. For more details, see your usage in our Pricing Estimator.

Understanding your billing history

What billing history information do I have at my disposal?

The Billing history table offers the following information:

• Date - When the transaction occurred or was posted.
• Transaction - The type of transaction. There are six types of transactions:
  • Adjustment - Corrections applied to past usage. See the How are adjusments applied FAQ for more information.
  • Contract (applicable to annual contracts only) - Shows when you’ve purchased an annual committed spend plan and the total value of the contract. This amount is added to your committed spend balance.
  • Credit conversion (applicable to annual contracts only) - Applies only if you transitioned from a legacy credit-based pricing model. In this case, the remaining credits were converted into committed spend, resulting in an increase in your committed spend balance.
  • Expired (applicable to annual contracts only) - If your contract period ends and you haven’t used your full committed spend, the remaining balance expires*. This line item shows the expired amount.
    *See Contracted Spend Rollover for more information.

  • Plan change - A plan change transaction type indicates a change in your pricing plan. There is no amount associated with this transaction. See our Plan Conversions documentation to learn more about the rules associated with plan changes.
  • Usage - Your usage for a specific month. If you’re on an annual contract, this is the amount deducted from your committed spend. If you are on a month-to-month billing plan, this amount is charged.
• Amount - The value associated with the transaction.
• Committed spend left - The remaining balance from your prepaid contract (if you’re on an annual plan).
• Amount charged - Actual billed amount tied to the transaction, pre-tax.
• Invoice - The invoice number for reference and payment. Follow the link to open the invoice for further details.

How does Fivetran charge me for usage?

Depending on your billing plan, Fivetran charges you for usage in one of two ways:

• Annual contract - You pre-purchase a set amount of committed spend. Your monthly usage draws from this amount. If you exceed the commitment, you’ll see overage charges in the Amount charged column.
• Month-to-month - You’re billed based on your usage every month, without any upfront commitment. The Amount charged column displays the usage costs incurred each month.

How are adjustments applied?

Adjustments can either be a positive or a negative value and are applied differently depending on your billing plan:

• Annual contracts - A positive adjustment adds back to your committed spend. On the other hand, a negative adjustment deducts from your balance.
  Adjustments may impact the amount charged values if they are applied to a period when an overage occurred. The updates to an overage charge resulting from an adjustment will be reflected in the Amount charged column.

• Month-to-month - A positive adjustment is applied as a credit, while a negative adjustment shows as a charge.

Why are some Amount charged columns blank for annual contracts?

Charges only appear when usage exceeds your committed spend. If you're within your balance, the system deducts the amount silently.

Do the amounts in the Amount charged column get summed up anywhere?

No, each row is a standalone charge. The table doesn’t calculate a running total.

Invoices and credit card details

How do I manage or update my credit card?

Under the Billing details section, click Change credit card.

What happens when I hit my monthly spend alert threshold?

You’ll get an email notification when your monthly spend crosses your defined threshold. You can toggle this alert on/off in the Billing panel.