Privacy

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Affiliates

Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.

Access

IMPORTANT: Neither Fivetran nor our subprocessors are able to access your customer data without your explicit approval.

HCL Technologies Limited and Grid Dynamics Holdings, Inc. (DAXX) are both utilized to support Fivetran's HVR and HVA products. They do not have access to customer data by default and would only have access with the explicit authorization of the customer through a Support case using our standard Diagnostic Data Access process.

Fivetran uses Alto Logica to outsource hiring for engineering talent, but Fivetran does not outsource the development; these engineers follow all of Fivetran's controls. They use the same authentication and access control systems as our internal full-time employees (Okta MFA) and follow the same procedures as outlined below.

By default Fivetran personnel do not have access to customer data. In the event a customer has a connection failure and contacts Fivetran Support, Fivetran may need to debug the failure against customer data if other troubleshooting fails. In such an event Fivetran Support would request Diagnostic Data Access where the customer’s admin would need to approve Fivetran access in the Fivetran dashboard. Once access has been approved, the request may be routed to one of Fivetran’s engineering teams that develop the Fivetran connectors to investigate the failure. Fivetran maintains a global development organization with teams located in the United States, Ireland, India, the Netherlands, and Serbia. Which team the issue is routed to will depend on the connector that has the customer issue to resolve the failure as quickly as possible. This debugging environment is tightly controlled and activity is monitored by Fivetran’s Security team. Access is automatically revoked after 21 days or when the customer disables Diagnostic Data Access in their dashboard.

Additionally, for customers that cannot have data access from countries outside of the United States, Fivetran offers U.S. only support for an additional cost.

Fivetran uses a single sign-on (SSO) service to manage access control and permission provisioning, based on user role within the organization. Role-based access is established through Fivetran’s single sign-on providers which is integrated with Fivetran’s Human Resources system. Employee role assignments are automatically updated when employment is terminated or departments/roles change. In addition, Fivetran performs quarterly user access reviews of access to customer facing systems.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Affiliates

Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.

Access

IMPORTANT: Neither Fivetran nor our subprocessors are able to access your customer data without your explicit approval.

Starschema Inc. and Grid Dynamics Holdings, Inc. (DAXX) are both utilized to support Fivetran's HVR and HVA products. They do not have access to customer data by default and would only have access with the explicit authorization of the customer through a Support case using our standard Diagnostic Data Access process.

Fivetran uses Alto Logica to outsource hiring for engineering talent, but Fivetran does not outsource the development; these engineers follow all of Fivetran's controls. They use the same Authentication and Access control systems as our internal full-time employees (Okta MFA) and follow the same procedures as outlined below.

By default Fivetran personnel do not have access to customer data. In the event a customer has a connection failure and contacts Fivetran Support, Fivetran may need to debug the failure against customer data if other troubleshooting fails. In such an event Fivetran Support would request Diagnostic Data Access where the customer’s admin would need to approve Fivetran access in the Fivetran dashboard. Once access has been approved, the request may be routed to one of Fivetran’s engineering teams that develop the Fivetran connectors to investigate the failure. Fivetran maintains a global development organization with teams located in the United States, Ireland, India, Amsterdam, and Serbia. Which team the issue is routed to will depend on the connector that has the customer issue to resolve the failure as quickly as possible. This debugging environment is tightly controlled and activity is monitored by Fivetran’s Security team. Access is automatically revoked after 21 days or when the customer disables Diagnostic Data Access in their dashboard.

Additionally, for customers that cannot have data access from countries outside of the United States, Fivetran offers U.S. only support for an additional cost.

Fivetran uses a single sign-on (SSO) service to manage access control and permission provisioning, based on user role within the organization. Role-based access is established though Fivetran’s single sign-on providers which is integrated with Fivetran’s HR system. Employee role assignments are automatically updated when employment is terminated or departments/roles change. In addition, Fivetran performs quarterly user access reviews of access to customer facing systems.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Affiliates

Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Affiliates

Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.

Affiliates

Fivetran Inc. maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Affiliates

Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Affiliates

Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Affiliates

Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Affiliates

Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Affiliates

Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Affiliates

Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.

Pipeline Data Subprocessors

These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.

Fivetran Customer Information

These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connection data.

Fivetran, Inc. (“Fivetran”) uses certain subprocessors to assist it in providing the Fivetran Services as described in the Terms of Service ("TOS"). Defined terms used herein shall have the same meaning as defined in the TOS.

What is a Subprocessor?

A subprocessor is a third-party data processor engaged by Fivetran, including entities from within the Fivetran Group, who has or potentially will have access to or process Customer Data (which may contain personal data). Fivetran engages different types of subprocessors to perform various functions as explained in the tables below. Fivetran refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “subcontractors” and not subprocessors.