Fivetran Subprocessorslink
Fivetran Inc. (“Fivetran”) uses certain subprocessors to assist it in providing the Fivetran Services as described in the Terms of Service (TOS). Defined terms used herein shall have the same meaning as defined in the TOS.
What is a Subprocessor?link
A subprocessor is a third-party data processor engaged by Fivetran, including entities from within the Fivetran Group, who has or potentially will have access to or process personal data on behalf of a Customer. Fivetran engages different types of subprocessors to perform various functions as explained in the tables below. Fivetran refers to third parties that do not have access to or process personal data on behalf of a Customer, but who are otherwise used to provide the Services, as "subcontractors" and not "subprocessors". The list includes the ability for our customers to request a preferred email contact to receive notifications of changes. Customers may send their preferred email contact to privacy@fivetran.com.
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Alto Logica LLC. | Professional services and support use cases | Global |
Amazon, Inc. | AWS hosting environment for Supplier services | Global |
Google, Inc. | Google Cloud hosting environment for Supplier services | Global |
Grid Dynamics Holdings, Inc. (DAXX) | Professional services and support use cases | Global |
Microsoft, Inc. | Azure hosting environment for Supplier services | Global |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
phData Inc | Professional services | US, India |
Starschema Inc. | Professional services and support use cases | Global |
Affiliateslink
Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Canada Inc. | Fivetran affiliate company | Canada |
Fivetran Data Australia Pty Ltd | Fivetran affiliate company | Australia |
Fivetran Data Pipeline Limited | Fivetran affiliate company | Ireland |
Fivetran Germany GmbH | Fivetran affiliate company | Germany |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran UK Limited | Fivetran affiliate company | United Kingdom |
HVR Software BV | Fivetran affiliate company | Netherlands |
Ogranak HVR Software BV – Fivetran Beograd | Fivetran affiliate company | Serbia |
Accesslink
IMPORTANT: Neither Fivetran nor our subprocessors are able to access your customer data without your explicit approval.
Starschema Inc. and Grid Dynamics Holdings, Inc. (DAXX) are both utilized to support Fivetran's HVR and HVA products. They do not have access to customer data by default and would only have access with the explicit authorization of the customer via a Support case using our standard Diagnostic Data Access process.
Fivetran uses Alto Logica to outsource hiring for engineering talent, but Fivetran does not outsource the development; these engineers follow all of Fivetran's controls. They use the same Authentication and Access control systems as our internal full-time employees (Okta MFA) and follow the same procedures as outlined below.
By default Fivetran personnel do not have access to customer data. In the event a customer has a connector failure and contacts Fivetran Support, Fivetran may need to debug the failure against customer data if other troubleshooting fails. In such an event Fivetran Support would request Diagnostic Data Access where the customer’s admin would need to approve Fivetran access in the Fivetran dashboard. Once access has been approved, the request may be routed to one of Fivetran’s engineering teams that develop the Fivetran connectors to investigate the failure. Fivetran maintains a global development organization with teams located in the United States, Ireland, India, Amsterdam, and Serbia. Which team the issue is routed to will depend on the connector that has the customer issue to resolve the failure as quickly as possible. This debugging environment is tightly controlled and activity is monitored by Fivetran’s Security team. Access is automatically revoked after 21 days or when the customer disables Diagnostic Data Access in their dashboard.
Additionally, for customers that cannot have data access from countries outside of the United States, Fivetran offers U.S. only support for an additional cost.
Fivetran uses a single sign-on (SSO) service to manage access control and permission provisioning, based on user role within the organization. Role-based access is established though Fivetran’s single sign-on providers which is integrated with Fivetran’s HR system. Employee role assignments are automatically updated when employment is terminated or departments/roles change. In addition, Fivetran performs quarterly user access reviews of access to customer facing systems.
History - Archived versionslink
January 2023
Fivetran Subprocessorslink
Fivetran Inc. (“Fivetran”) uses certain subprocessors to assist it in providing the Fivetran Services as described in the Terms of Service (TOS). Defined terms used herein shall have the same meaning as defined in the TOS.
What is a Subprocessor?link
A subprocessor is a third-party data processor engaged by Fivetran, including entities from within the Fivetran Group, who has or potentially will have access to or process personal data on behalf of a Customer. Fivetran engages different types of subprocessors to perform various functions as explained in the tables below. Fivetran refers to third parties that do not have access to or process personal data on behalf of a Customer, but who are otherwise used to provide the Services, as "subcontractors" and not "subprocessors".
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | Global |
Google, Inc. | Google Cloud hosting environment for Supplier services | Global |
Microsoft, Inc. | Azure hosting environment for Supplier services | Global |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Starschema Inc. | Professional services and support use cases | Global |
Grid Dynamics Holdings, Inc. (DAXX) | Professional services and support use cases | Global |
Alto Logica LLC. | Professional services and support use cases | Global |
Affiliateslink
Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Germany GmbH | Fivetran affiliate company | Germany |
Fivetran UK Limited | Fivetran affiliate company | United Kingdom |
Fivetran Data Australia Pty Ltd | Fivetran affiliate company | Australia |
HVR Software BV | Fivetran affiliate company | Netherlands |
Ogranak HVR Software BV – Fivetran Beograd | Fivetran affiliate company | Serbia |
September 2022
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | Global |
Google, Inc. | Google Cloud hosting environment for Supplier services | Global |
Microsoft, Inc. | Azure hosting environment for Supplier services | Global |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Starschema Inc. | Professional services and support use cases | Global |
Grid Dynamics Holdings, Inc. (DAXX) | Professional services and support use cases | Global |
Affiliateslink
Fivetran Inc. maintains affiliate companies in countries where our full-time employees work. Each of these affiliate companies comprises members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Germany GmbH | Fivetran affiliate company | Germany |
Fivetran UK Limited | Fivetran affiliate company | United Kingdom |
Fivetran Data Australia Pty Ltd | Fivetran affiliate company | Australia |
HVR Software BV | Fivetran affiliate company | Netherlands |
August 2021
Affiliateslink
Fivetran Inc. maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Kaluga Branch | Branch Office of Fivetran Inc. in Kaluga | Russia |
Fivetran UK Limited | Fivetran affiliate company | United Kingdom |
Fivetran Data Australia Pty Ltd | Fivetran affiliate company | Australia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | Global |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | Global |
Marketo, Inc. | Tool used to conduct email marketing activities | Global |
SalesLoft, Inc. | Tool used to conduct email marketing activities | Global |
Stripe, Inc. | Credit card payments | Global |
May 2021
Affiliateslink
Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Kaluga Branch | Branch Office of Fivetran Inc. in Kaluga | Russia |
Fivetran UK Limited | Fivetran affiliate company | United Kingdom |
Fivetran Data Australia Pty Ltd | Fivetran affiliate company | Australia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | Global |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | Global |
Marketo, Inc. | Tool used to conduct email marketing activities | Global |
SalesLoft, Inc. | Tool used to conduct email marketing activities | Global |
Stripe, Inc. | Credit card payments | Global |
November 2020
Affiliateslink
Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Kaluga Branch | Branch Office of Fivetran Inc. in Kaluga | Russia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | Global |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | Global |
Marketo, Inc. | Tool used to conduct email marketing activities | Global |
SalesLoft, Inc. | Tool used to conduct email marketing activities | Global |
Stripe, Inc. | Credit card payments | Global |
August 2020
Affiliateslink
Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Kaluga Branch | Branch Office of Fivetran Inc. in Kaluga | Russia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | United States, and Europe |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | United States, Ireland |
Sendgrid, Inc. | Email distribution services for service-related notifications | United States, Ireland |
SalesLoft, Inc. | Tool used to conduct email marketing activities | United States |
Stripe, Inc. | Credit card payments | United States |
June 2020
Affiliateslink
Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Fivetran Kaluga Branch | Branch Office of Fivetran Inc. in Kaluga | Russia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | United States, and Europe |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | United States, Ireland |
Sendgrid, Inc. | Email distribution services for service-related notifications | United States, Ireland |
SalesLoft, Inc. | Tool used to conduct email marketing activities | United States |
June 2019
Affiliateslink
Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Tabalin, Inc | Fivetran affiliate company | Russia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | United States, and Europe |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | United States, Ireland |
Sendgrid, Inc. | Email distribution services for service-related notifications | United States, Ireland |
SalesLoft, Inc. | Tool used to conduct email marketing activities | United States |
April 2019
Affiliateslink
Fivetran, Inc maintains affiliate companies in countries where our full time employees work. Each of these affiliate companies are comprised of full members of the Fivetran team who contribute from outside the United States.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |
Tabalin, Inc | Fivetran affiliate company | Russia |
Pipeline Data Subprocessorslink
These are subprocessors who have access to Fivetran production systems and data by virtue of the services they provide.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | United States, and Europe |
Microsoft, Inc. | Azure hosting environment for Supplier services | United States |
Okta, Inc. | Authentication and authorization for Fivetran employees | Global |
Fivetran Customer Informationlink
These are subprocessors who may have access to PII (such as full name, email, and billing information) related to active Fivetran customers or potential customers, but have no access to connector data.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | United States, Ireland |
Sendgrid, Inc. | Email distribution services for service-related notifications | United States, Ireland |
Outreach | Email distribution services for service and non service-related notifications | United States, Ireland |
October 2018
Fivetran, Inc. (“Fivetran”) uses certain subprocessors to assist it in providing the Fivetran Services as described in the Terms of Service ("TOS"). Defined terms used herein shall have the same meaning as defined in the TOS.
What is a Subprocessor?link
A subprocessor is a third-party data processor engaged by Fivetran, including entities from within the Fivetran Group, who has or potentially will have access to or process Customer Data (which may contain personal data). Fivetran engages different types of subprocessors to perform various functions as explained in the tables below. Fivetran refers to third parties that do not have access to or process Service Data but who are otherwise used to provide the Services as “subcontractors” and not subprocessors.
Name | Nature of Processing | Territory(ies) |
---|---|---|
Amazon, Inc. | AWS hosting environment for Supplier services | United States |
Google, Inc. | Google Cloud hosting environment for Supplier services | United States |
Salesforce, Inc. | Chat support for services; CRM for Supplier’s business | United States |
Sendgrid, Inc. | Email distribution services for service-related notifications | United States |
Outreach | Email distribution services for service and non service-related notifications | United States |
Fivetran Data Pipeline, Limited | Fivetran affiliate company | Ireland |
Fivetran India Pvt. Limited | Fivetran affiliate company | India |