Why Is My Connector Not Retrieving Certain Data?

Environment

Connectors

Use Case

You observe that your Fivetran connector is not syncing specific data from the source to your destination. The data you want does not even appear as null fields in your destination. This data is critical to you and your stakeholders.

Recommendation

Read the source documentation to find more details about the data endpoint(s) that the connector is not retrieving. Contact your Sales Engineer or Technical Success Manager and share the details about the endpoint documentation. Specify the following business requirements about the missing data:

• Impact
• Scope
• Number of business units or customers affected

If there are no immediate workarounds, our team will provide you with a timeline for the connector improvement.

Considerations

Check the connector's Schema information documentation for the Entity Relationship Diagram (ERD). For example, see our Heap ERD.