Frequently Asked Questions

Sign up here for a 14-day trial and follow the steps to get your data flowing. Alternatively, you can request a personalized demo from our team here.

Fivetran offers 100+ data source connectors and we regularly add new connectors. View the full list here. If you don’t see a source you need, send us an email and let us know. We add new connectors based on customer requests.

In our documentation.

Talk to your product specialist or submit a support ticket indicating the source you need and your request will get routed to the correct person. The more requests we get for a source, the higher we prioritize building the new connectors.

Fivetran supports multiple warehouses including Azure SQL Data Warehouse, BigQuery, MySQL, Panoply, Periscope, PostgreSQL, Redshift, Snowflake and SQL Server. Learn more about price, performance and features of five of the most popular data warehouses here.

See a list of supported warehouses here.

1. Log into your warehouse, you will notice your Account name in the upper lefthand corner.
2. Underneath the Account name in the upper lefthand corner you will see the name of your warehouse. Click on the arrow to view the dropdown menu.
3. Select ‘Manage Account’ in the dropdown menu.
4. Click the ‘+ Warehouse’ option.
5. Enter your new warehouse name and select ‘Add warehouse.’

As fast as every five minutes.

Yes, you can adjust the load time to run as frequent as every five minutes and as infrequent as every 24 hours.

While frequent data loads will give you more up-to-date data, there are a few reasons you wouldn’t want to load your data every five minutes, including:

• Higher API usage may cause you to hit a limit that could impact other systems that rely on that API.
• Higher cost of loading data into your warehouse.
• More frequent delays, resulting in increased delay notification emails. For instance, if the data source generally takes several hours to update but you choose five-minute increments, you may receive a delay notification every sync.

We generally recommend setting the incremental loads to every hour to help limit API calls.

No. Support can provide an update in progress upon request, but it will not include an estimated time of completion.

If you just set up your trial, it could take anywhere from a couple of hours to a couple of days to complete the historical sync depending on the size of your data source. If it has been several days, please submit a support ticket and we will look into it.

Most ad sources complete a historical sync in less than a day. However, the amount of data in the source and API rate limits may cause this to vary.

Our pipelines are configured to handle new fields or tables added to your source gracefully, so you don’t need to make changes on your end. We constantly monitor and stay ahead of changes or deprecations so you don’t need to think about it.

No, the Fivetran team will update the connector. Fivetran is fully managed. This is one of our core philosophies.

We currently have a beta going for a transformation layer. Get in touch with your account manager to learn more.

We take security very seriously. Learn more here.

In Google Cloud Services in the EU or on AWS in the US depending on setup. You can view our architecture here.

In rest and in transit. Learn more here.

Yes, you can block both specific tables and specific columns. This is especially helpful for sensitive information such as personally identifiable information (PII).

Yes. Learn more here.

Fivetran can only access your data with your approval.

No, all data is removed within 24 hours. Learn more here.

Yes. At Fivetran we take data privacy seriously. Read more here.

Yes, you can connect your logging system to Fivetran. Learn more here.

Find details on Fivetran audit tables here.

We recommend that you first check the Fivetran audit table (more information here). If you still do not see the data you need, please contact the Fivetran support team by submitting a support ticket.

For customers that run a lot of campaigns, we’ve seen syncs take more than 24 hours for AdWords and Facebook. In order to make the process faster, we only sync the most recent two years of data automatically. If you would like to see more history, submit a support ticket. Do remember, however, that these bigger historical syncs can take days and incremental updates will be paused in the interim.

We charge on an integration level unlike many of our competitors that charge by volume. We believe this is best for you because your Fivetran pricing is predictable. In addition to integration costs, we also charge a platform fee based on the level of service and features that make the most sense for your organization. Talk to your product consultant or submit a support ticket for more information.

Submit a support ticket here.