Error: Hybrid Deployment Agent Offline

Issue

Hybrid Deployment Agent Offline

Environment

Container Platform: Docker, Podman, and Kubernetes

Resolution

When the Hybrid Deployment Agent goes offline, all connections and destinations that use the agent enter a broken state and cannot sync. To resolve this issue, inspect the environment where the agent is installed and restart the agent. Once the agent restarts, the affected connections automatically return to an active state, and the alert clears within a few minutes.

Docker and Podman

./hdagent.sh stop
./hdagent.sh start

Kubernetes

1. Verify that the agent is installed and the deployment is running.

2. Review the agent status:

   helm list -a -n <your-agent-namespace>
   kubectl get deployment -n <your-agent-namespace>
   kubectl describe pod -n <your-agent-namespace> <agent-pod-name>
   

If agent is out of date, update it to the latest chart using the following command:

helm upgrade --install hd-agent \
 oci://us-docker.pkg.dev/prod-eng-fivetran-ldp/public-docker-us/helm/hybrid-deployment-agent \
 --namespace <agent-namespace> \
 --set config.data_volume_pvc=YOUR_PERSISTENT_VOLUME_CLAIM \
 --set config.token="YOUR_TOKEN_HERE" \
 --set config.namespace=<agent-namespace> \
 --version <latest-version-here>