Only pay for what you use

Fivetran’s Service Consumption Terms and Service Consumption table can always be found here.

All information on our uptime and data delivery SLAs can be found here.

A connector is a prebuilt data pipeline provided by Fivetran that extracts data from a specific source and loads it to the destination of your choice. These connectors help you establish connections which are individual instances of data pipelines created using Fivetran’s connectors.

A connection is an individual instance of a data pipeline created using a Fivetran connector to replicate data from a source to a destination.

No, you can block schemas or tables from syncing if they don’t contain valuable information. Our pricing model is flexible, so you can add or remove tables or  connections at any time. Learn more here.

You have an unlimited number of free customer-triggered re-syncs per connection for each month. This includes table- and connection-level re-syncs. Also, resyncs that Fivetran triggers in your dashboard or while fixing incidents are also free; we only do this when it’s absolutely necessary. We also don’t charge for automatic re-syncs triggered by most database connections. View this list and exceptions here.

Database connectors include connectors from database sources, with the exception of our enterprise database connectors. Enterprise database connectors include our Oracle database connectors and High-Volume Agent (HVA) connectors. See the full list of our enterprise database connectors here.

Fivetran runs data connectors on servers in the United States (US), Canada, European Union (EU), United Kingdom (UK), Australia, India and Singapore. You can select your preferred data processing location when configuring your target destination. All connectors configured in a destination run in that destination's designated location. Customers on Fivetran's Enterprise and Business Critical plans have the added ability to select a cloud provider (AWS or GCP). And, our Business Critical customers have the ability to also select a specific cloud region (ie. us-east-1) to meet stricter data residency requirements.

We calculate transformations usage based on the total number of successful monthly model runs. Failed runs will not count towards the monthly total. Pricing is usage-based, and the higher the usage, the lower the cost per successful model run. Learn more here.

Monthly model runs are the number of models successfully executed in a given month. Fivetran uses it as a metric to calculate transformations activity and usage levels.

A model run is an SQL statement that produces a materialized table or data view. Transformations often consist of multiple interdependent models that work together to produce the final dataset used for business intelligence (BI) or operational purposes.

If you exceed the 5,000 monthly model runs limit on the Free plan, you can either opt to optimize your usage or upgrade to a paid plan. The first time you exceed the limit, your transformations will continue to function during the next billing cycle.

If your transformations usage exceeds 5,000 monthly model runs for the second time:

• Fivetran will pause your  connections and transformations jobs and freeze your account.
• To continue using Fivetran, you would need to unfreeze your account for 24-hours and upgrade to a paid plan in your dashboard.

The Billing & Usage page in your dashboard provides transformations usage estimates based on historical usage data in your account. There, you can see the usage breakdown by day, the jobs run, and the associated usage for each job.

We offer a risk-free trial experience where you can test our connectors and platform features at no cost for up to 14 days. After you've become a customer, every new connection in your account includes 14 days of free use.

If you need more time to evaluate or to simply pause the account and timer on your trial during your evaluation, please reach out to your designated product specialist or reach out to us here and we will be able to help you. You can also add a credit card to keep your data flowing while you explore a full annual contract.

We offer a 14-day free account trial, so you can test our connectors to see if they meet your business needs. The free trial begins when a connection starts an incremental sync and we detect incremental data. During the account trial period, you can add unlimited connections, review the performance of periodic data updates, analyze your data, and try out other Fivetran features. Learn more in our new account trial documentation.

Once your 14-day free account trial has ended and your account is active, every connection that you create in your dashboard has 14 days of free use at no cost. A new connection’s 14-day free use period begins when our system first detects usage from an incremental sync. This free use period automatically applies to all new connections, irrespective of their type. You can have multiple new connections for a connector that are free to use during the period running simultaneously in your account.