A watershed year brought continued rapid growth, major engineering advances, and partner awards from Google, AWS and Snowflake.
2020 was a year of incredible growth and momentum for Fivetran — we doubled both our revenue and our customer base. Our customer roster now includes leading companies like ASICS, Autodesk, BJ’s Restaurants, Conagra Brands, DocuSign, Forever 21, Lionsgate, Square, Strava, Urban Outfitters and Ziff Davis. We also increased our workforce to nearly 500, opening new offices in Germany, France, India and Australia. We added new data centers in those regions and Canada to meet local data governance needs.
These achievements feel particularly gratifying because they stem from a long-held belief: Data is the lifeblood of the modern economy and the key to innovation and growth. To leverage it efficiently, organizations need to be able to rapidly pivot from gathering data to generating insights. So a sincere thank you to our team, partners and customers for supporting us in our mission to make access to data as simple and reliable as electricity.
At the heart of our growth is our product: always-available, maintenance-free data pipelines that allow our customers to extract data from any source and centralize it in a modern data warehouse. We manage more than 700,000 schema changes every month — events that often break legacy ETL pipelines and need to be fixed by data engineers. Rather than building and maintaining in-house pipelines, our customers can focus their engineering efforts on higher-value projects and maximize their data potential.
A key focus area in 2020 was enterprise-class infrastructure, including improved reliability. Managing more than one million syncs daily, we’re able to guarantee 99.9 percent data pipeline uptime. We also have a global team of more than 200 software and customer success engineers who maintain our portfolio of data connectors 24/7/365. We’re delighted to see our service commitment translate into an industry-leading 93 percent customer satisfaction rating, along with consistently high marks for our support team.
It was a big year for product enhancements and features, including new enterprise database connectors for IBM, SAP and Oracle. We added integration for dbt, the popular open-source analytics engineering tool maintained by Fishtown Analytics, which allows analysts and engineers to transform data for immediate use. We also advanced our integration with Databricks, which accelerates time to value by enabling BI in its Delta Lake and Lakehouse architectures.
We want to empower every organization to unlock the potential of their data, so we’ve made it quick, easy and simple for anyone to get started with Fivetran. We introduced online purchasing so you can “pay as you go” with a credit card. That means anyone can get started with a flexible, no-commitment plan. We’re also offering 14-day free usage for every new connector you add to your Fivetran account.
We know that developers want to dedicate their time to creating great digital experiences, not building and maintaining data integrations. That’s why we launched Powered by Fivetran — a simple framework that allows developers to embed Fivetran data pipelines in their applications and onboard data from customers.
Over the past year, we’ve expanded our collaboration with leading cloud data warehouse vendors, which has made it easier for joint customers to automate data integration. We’re honored to be recognized as the top “EL” provider in the ELT architecture of the modern data stack, with accolades that include:
We also made our debut in the 2020 Gartner Magic Quadrant for Data Integration Tools.
We’re committed to ensuring that Fivetran is a great place to work, no matter how much we grow — or how fast. We’re thrilled to see that commitment reflected in a series of best-employer awards from multiple states and countries, including:
As we grow and expand our team around the world, we continue to build our company culture around our core values: Integrity, Initiative and 1 Team 1 Dream. It’s a thrill to see the positive impact that Fivetran has on our customers, partners and colleagues. 2020 was a defining year; 2021 will be better. Come join us.