Privacy Policy


This Privacy Policy is effective October 1, 2015.

Fivetran is committed to protecting the privacy of your information. This Privacy Statement describes Fivetran's Web site privacy practices.


1. Web Site Covered

This Privacy Statement covers the information practices of https://fivetran.com and all subdomains of https://fivetran.com


2. Information Collected

Fivetran offers a variety of services that are collectively referred to as the "Services." Fivetran collects information from persons who visit Fivetran's Web site ("Visitors") and persons who register to use the Services ("Customers").

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Fivetran requires you to provide Fivetran with personal contact information, such as name, company name, address, phone number, and email address ("Required Contact Information"). When purchasing the Services, Fivetran requires you to provide Fivetran with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services ("Billing Information"). Fivetran may also ask you to provide additional information, such as company annual revenues, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information are referred to collectively as "Personal Data."

As you navigate Fivetran's Web site, Fivetran may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on Fivetran's Web site (such as the Web pages viewed and the links clicked).


3. Use of Information Collected

Fivetran uses Personal Data to perform the services requested. For example, if you fill out a "Contact Me" Web form, Fivetran will use the information provided to contact you about your interest in the Services.

Fivetran uses credit card information solely to check the financial qualifications of prospective Customers and to collect payment for the Services.

Fivetran uses Web Site Navigational Information to operate and improve Fivetran's Web site. Fivetran may also use Web Site Navigational Information alone or in combination with Personal Data to provide personalized information about Fivetran.


4. Web Site Navigational Information

Fivetran may use cookies, Flash cookies, javascript, clear gifs, navigational data like Uniform Resource Locators (URLs), third party services such as Google Analytics, and other tracking technologies ("Data Tools"). Fivetran uses these Data Tools to analyze trends, administer the site, track visitors' movements around the site and to gather demographic information about its user base as a whole. Fivetran may receive reports based on the use of Data Tools by these companies on an individual as well as aggregated basis.

Fivetran uses cookies to remember user actions and settings on the Services, such as language preferences. Users can control the use of cookies at the individual browser level. If users reject cookies, they may still use our websites, but their ability to use some features or areas of the sites may be limited.

From time-to-time, Fivetran engages third parties to track and analyze usage and volume statistical information from individuals who visit Fivetran's Web site. Fivetran may also use other third-party cookies to track the performance of Fivetran advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after Fivetran receives it.

Fivetran may also contract with third-party advertising networks that collect IP addresses and other Web Site Navigational Information on Fivetran's Web site and emails and on third-party Web sites. Ad networks follow your online activities over time by collecting Web Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other Web sites. This process also helps us manage and track the effectiveness of our marketing efforts.


5. Public Forums, Refer a Friend, and Customer Testimonials

Fivetran may provide bulletin boards, blogs, or chat rooms on Fivetran's Web site. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Fivetran is not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may elect to use Fivetran's referral program to inform friends about Fivetran's Web site. When using the referral program, Fivetran requests the friend's name and email address. Fivetran will automatically send the friend a one-time email inviting him or her to visit Fivetran's Web site. Fivetran does not store this information.

Fivetran may post a list of Customers and testimonials on Fivetran's Web site that contain information such as Customer's name; provided that, before Fivetran will have the right to post any such disclosure, Fivetran will obtain a separate written consent from Customer to do so (via email or otherwise). Fivetran obtains the consent of each of Fivetran's customers prior to posting any information on such a list or posting testimonials.


6. Sharing of Information Collected

Fivetran does not share, sell, rent, or trade any information provided with third parties for their promotional purposes.

Fivetran uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on Fivetran's behalf.

Fivetran reserves the right to use or disclose Personal Data if it has a good faith belief that disclosure is necessary to: (1) comply with the law or with legal process served on or to cooperate with any legal investigation; (2) protect and defend Fivetran's rights or property of those of its users; (3) act in an emergency to protect someone's safety; or (4) investigate any violation or potential violation of the law, this Privacy Policy, applicable Services license restrictions, any other agreements between you and FiveTran or other activity that is illegal or may expose us to legal liability.

Fivetran may share Personal Data with any company that acquires its company or assets. That company will possess the Personal Data collected by Fivetran and will assume the rights and obligations regarding Personal Data as described in this Privacy Policy.

Fivetran may share your Personal Data with its subsidiaries, joint ventures, or other companies under common control, in which case Fivetran will require them to honor this Privacy Policy.

Fivetran may share Personal Data if the applicable Customer or user provides prior consent to do so.


7. International Transfer of Information Collected

To facilitate Fivetran's global operations, Fivetran may transfer and access Personal Data from around the world, including the United States. This Privacy Statement shall apply even if Fivetran transfers Personal Data to other countries.


8. Communications Preferences

Customers cannot opt out of receiving transactional emails related to their account with Fivetran or the Services.


9. Correcting and Updating Your Information

Customers may update or change their registration information by logging in to their accounts at https://fivetran.com. Requests to access, change, or delete your information will be handled within 30 days.


10. Security

Fivetran is hosted on Amazon Web Services and uses industry-standard security protocols to protect Personal Data. Personal Data is stored on private servers in a protected security group. All connections between the end user and our servers are encrypted with SSL, and server software is kept continuously up-to-date with the latest security patches.


Amendment of this Privacy Policy

Fivetran may change this Privacy Policy at any time by posting a new version on Fivetran's website. Fivetran will also notify Customers and users of any changes through Services account(s), email or by other means. The new version will become effective on the date it is posted, which will be listed at the top of the page as the new Effective Date. If a user disagrees with any changes to this Privacy Policy its only remedy is to cease using the Services.