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Privacy Policy


This Privacy Policy is effective May 15, 2018.


This Privacy Policy describes the ways Fivetran Inc. (“Fivetran”) collects, uses, and discloses information about you through Fivetran’s websites and services (the “Services”). In this Privacy Policy “you” refers to individuals who use Fivetran’s Services. By using the Services, you consent to the processing of your information described in this Privacy Policy.


Information Collected


Fivetran collects information from individuals who visit Fivetran’s web site(s) (“Visitors”) and individuals who register to use the Services (“Customers”).


When requesting information about the Services or registering to use the Services, Fivetran requires you to provide Fivetran with personal contact information, such as name, company name, address, phone number, and email address. All information you provide to Fivetran that can be directly or indirectly identified used to identify you is referred to as “Personal Data”.


In addition to the information you provide, when you use the Services Fivetran may also collect information through our automatic data collection tools, which may include web beacons, cookies, embedded web links, and other commonly used information-gathering tools (“Data Tools”). These tools collect certain standard information that your browser sends to the Services such as your browser type and language, access times, and the address of the website from which you arrived at a Fivetran website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with the Services) and product information. Fivetran may also use some of these Data Tools in emails sent from Fivetran and therefore may collect information using these tools when you open the email or click on a link contained in the email.


Fivetran may also contract with third-party advertising networks that collect non-personally identifiable information and Personal Data through Fivetran’s web site and emails and on third-party web sites. Ad networks follow your online activities over time by collecting usage data through Data Tools. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other web sites. This process also helps us manage and track the effectiveness of Fivetran’s marketing efforts. You may opt out of display advertising partners’ targeted advertising using the following links: http://www.aboutads.info/choices/, http://www.networkadvertising.org/choices/ and http://www.youronlinechoices.eu/ if located in the European Union.


Fivetran tracks your use of the Services over time. Fivetran does not track you across third-party websites and therefore Fivetran does not respond to Do Not Track signals in these circumstances. However, some third-party sites do keep track of your browsing activities when they serve you content. If you are visiting such sites, many browsers will allow you to set Do Not Track signals so that third parties know that you do not want to be tracked.


Use of Information Collected


Fivetran uses Personal Data to perform the Services requested, including:


  • To respond to your requests for information, products, or services, and to provide customer service and support.
  • To administer your account if you are a Customer.
  • To enable your access and use of the Services.
  • To send you technical notices, updates, security alerts, and support and administrative messages.
  • To inform you about Fivetran products and services.
  • For legal compliance, such as to enforce Fivetran’s legal rights, to comply in good faith with applicable laws, and to protect users of the Services.
  • For other general business purposes, such as to provide, operate, maintain, make modifications to and improve the Services, and for marketing, advertising, research and development.
  • For other purposes about which Fivetran notifies you.

Sharing of Information Collected


Fivetran does not share, sell, rent, or trade Personal Data with third parties for their promotional purposes.


Fivetran may share Personal Data with: (a) Fivetran’s subsidiaries and affiliated companies; (b) subcontractors and other third party service providers; (c) auditors or advisers of our business processes; and (d) potential purchasers or investors in the company.


Fivetran reserves the right to use or disclose Personal Data if it has a good faith belief that disclosure is necessary to: (a) comply with the law or with legal process served on or to cooperate with any legal investigation; (b) protect and defend Fivetran’s rights or property of those of its users; (c) act in an emergency to protect someone’s safety; or (d) investigate any violation or potential violation of the law, this Privacy Policy, applicable Services license restrictions, any other agreements between you and FiveTran or other activity that is illegal or may expose Fivetran to legal liability.


Fivetran may share Personal Data with any company that acquires its company or assets. That company will possess the Personal Data collected by Fivetran and will assume the rights and obligations regarding Personal Data as described in this Privacy Policy.


Fivetran may share Personal Data if you provide prior consent to do so.


International Transfer of Information Collected


To facilitate Fivetran’s global operations, Fivetran may transfer and access Personal Data from around the world, including the United States. This Privacy Statement shall apply even if Fivetran transfers Personal Data to other countries.


Correcting and Updating Your Information


If you are a resident of a country that provides you with the right to request a copy of the Personal Data Fivetran holds about you and/or to correct any inaccuracies within such data, and Fivetran is required by applicable laws to respond to such requests, then you may address such requests to the contact information provided in the “Contact Us” section below.  Fivetran will use reasonable efforts to supply, correct or delete information that we hold about you or to advise you if we are not required by applicable laws to comply with such requests. 


Customers may update or change their registration information by logging in to their accounts at https://fivetran.com. Requests to access, change, or delete your information will be handled within 30 days.


Customers cannot opt out of receiving transactional emails related to their account with Fivetran or the Services.


Security


Fivetran is hosted on Amazon Web Services and uses industry-standard security protocols to protect Personal Data. Personal Data is stored on private servers in a protected security group. All connections between the end user and our servers are encrypted with SSL, and server software is kept continuously up-to-date with the latest security patches.


Privacy Shield Statement


To the extent Fivetran collects or processes Personal Data either on Fivetran’s website or through the use of the Services, Fivetran complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the, collection, use and retention of Personal Data transferred from the European Union and Switzerland to the United States, respectively. Fivetran has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view the certification for Fivetran, please visit https://www.privacyshield.gov/.


Fivetran‘s accountability for Personal Data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Fivetran remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the Personal Data on its behalf do so in a manner inconsistent with the Principles, unless Fivetran proves that it is not responsible for the event giving rise to the damage.


If you have an unresolved privacy or data use concern that Fivetran has not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (at no cost to you) at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim.


For any Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction.


The Federal Trade Commission has investigation and enforcement authority over Fivetran’s compliance with the Privacy Shield.


Amendment of this Privacy Policy


Fivetran may change this Privacy Policy at any time by posting a new version on Fivetran’s website. Fivetran will also notify Customers and users of any changes through Services account(s), email or by other means. The new version will become effective on the date it is posted, which will be listed at the top of the page as the new Effective Date. If a user disagrees with any changes to this Privacy Policy then their only remedy is to cease using the Services.


Minimum Age

The Services are not directed to, nor intended to be used by, individuals under the age of 13. Fivetran does not knowingly collect personal information from individuals under the age of 13. If you become aware that an individual under the age of 13 has provided us with personal information, please contact us immediately as described below. If we become aware that an individual under the age of 13 has provided us with personal information, we will take steps to delete such information.


Your Rights to Information about Sharing


Residents of California and residents of certain international countries may request certain details, pursuant to applicable laws, about how their information is shared with third parties for direct marketing purposes.  If you are a resident of one of these jurisdictions, and would like to make such a request, please contact us as described below. 


Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Fivetran, Inc.
405 14th Street, Suite 1050
Oakland, CA 94612

privacy@fivetran.com