Updated March 26, 2020
The Fivetran Service is an automated cloud data pipeline (“Connectors”) provided by Fivetran Inc. (“Fivetran”, “we”, “us”, “our”) to Fivetran customers (each a “Customer”, “you”, “your”) as a service which consumes data from various sources and centralizes this data into a specific destination. The Fivetran Service is available in several different plans (“Plans”) and hosted in different geographical regions (“Regions”) by certain third-party cloud providers (“Cloud Providers”), as described more fully in your agreement with Fivetran (“Agreement”) and the Documentation.
Credit: Usage of the Fivetran Service is charged on the basis of credits, the conversion rate of monthly active rows to credits is determined by the Service Consumption Table.
Monthly Active Rows (“MAR”): The number of distinct primary keys synced via the Fivetran plan calculated on a per-account basis. We only count rows once per Billing Period, even if they sync multiple times.
Primary Key: A unique identifier that specifies a distinct row within a table.
Account: The customer’s account on the Fivetran Service. An account may have multiple connectors and destinations.
Destination: A destination is a warehouse or database where the data is delivered.
Initial Historical Sync: The first time that a connector completes historical sync.
Billing Period: A calendar month running from the first to the last day of the month.
Rollover: Unused credits at the end of your contracted period with Fivetran can continue to be used in the following period as long as you have renewed or have an active contract.
Plan: The bundle of features included as a part of your Fivetran Service.
Capacity Purchase: An annual upfront purchase of credits in bulk that qualifies the purchase for a discount.
On-Demand: Monthly usage billed in arrears which do not qualify the purchase for a discount. On-Demand is only available after an initial Capacity Purchase.
Monthly Active Rows (MAR) are similar to total monthly synced rows but are less prone to variation and less prone to outliers. MAR is calculated as the number of distinct primary keys observed by Fivetran in a given Billing Period. Primary keys are counted separately by Fivetran Account, Destination, and Connector. For clarity, if a distinct primary key (or unique row) is synced more than once in a given Billing Period then the distinct primary key counts as only a single Monthly Active Row. For example, a distinct primary key synced 30 times during a Billing Period will count as one Monthly Active Row. If a primary key is not available, we create a synthetic (hash) primary key. One exception to this is that we exclude Monthly Active Rows associated with the initial historical sync for each new Connector added.
Monthly Credits used are determined by the number of Monthly Active Rows within each billing account and are consumed based on a diminishing slope. In other words, the more unique data you sync in a month, the cheaper the incremental cost per unique Monthly Active Row.
The pricing of your credits depends on the plan you have selected and whether you are in On-Demand or drawing down from a Capacity purchase.
If you are drawing down from a Capacity purchase, your credit consumption rates will be determined by the Service Consumption Table outlined below. Capacity Credit Pricing is determined by the discounts specified on your Order Form. Purchased Capacity may be applied toward any of your Accounts on the Fivetran Service. However, the service consumption table benefits for higher volume are applied on an Account by Account basis. Fivetran will provide you with monthly usage, in arrears via the Fivetran dashboard.
In order to calculate monthly Credit consumption we use the following formula:
Base Credits per Month + (MAR - Monthly Active Row Threshold) * Incremental Credits per Million MAR
If you are drawing down Credits from On-Demand, your Credit consumption rates will be determined by the Service Consumption Table and the undiscounted list price per Credit of your Plan. You will not benefit from any capacity discounts for these Credits and will be billed for On-Demand usage in-arrears for each Billing Period.
If you do not use the Credits that you purchased during the term of your contract, you can renew your subscription for a minimum purchase of $1,000 and the remaining Credits on your account can be rolled over to the new contract term.
We will accommodate the Fivetran Service Consumption Table to “right size,” or prorate, your first month’s purchase so you’re not penalized for starting the service mid-month. For example, if your subscription starts on the 15th and it's a 30-day month, then we will adjust the Credit Consumption rates in the Service Consumption Table by 0.5.
If you decide to open multiple Fivetran Accounts, each account will apply the Fivetran Service Consumption Table for the MAR within that Account. You cannot add together the MAR for multiple Accounts and apply this MAR to Fivetran Service Consumption Table to get a more favorable rate. However, if you would like to merge multiple Accounts into a single Account with separate destinations, you can reach out to Support through your dashboard or via email@example.com to get help with this migration.
This Fivetran Service Consumption Table may be updated from time to time. Fivetran will use reasonable efforts to provide 30-days advance notice via email or through the Fivetran Service of material changes, but the changes shall be effective on the date that Fivetran announces they are effective.
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